February 1, 2025
Everlywell reviews: Can this telehealth service provide high-quality insights?
Check out unbiased Everlywell reviews and find out whether its tests, reports, and customer service live up to the marketing claims.
Traditional medicine can be inaccessible and inconvenient, so people turn to telehealth services like Everlywell, which offers at-home testing kits, fast online results, and virtual clinician consultations.
While Everlywell simplifies access to healthcare, some users have raised concerns about the accuracy of its tests.
We’ve analyzed a large number of Everlywell reviews to investigate these concerns and help you determine whether the service is reliable. Besides accuracy, we’ve also assessed other key factors, such as the quality of reports and customer service.
Testing with Everlywell: What you need to know
Everlywell lets you order discreetly packaged at-home testing kits for common health problems like food sensitivities and UTIs. The tests require you to collect a sample, such as urine or saliva, and mail it to Everlywell’s labs. The results are typically available online within a few days.
Recently, Everlywell has also started offering comprehensive sexually transmitted infections (STI) screening panels, which require in-person testing. These allow you to get tested the same day, avoid mailing your sample, and access results faster.
Everlywell has a network of board-certified physicians who review all reports before forwarding them to users. You can also meet them to discuss your results and get further lifestyle recommendations. If you test positive on an STI or another diagnostic test, the physician may also issue a prescription for treatment.
Source: Everlywell
Types of Everlywell tests
Everlywell currently offers 29 tests, which may entail at-home or in-person testing. Some tests are broad and assess entire health areas, such as heart health or food allergies. Others target specific diseases, conditions, or biomarkers, such as Lyme disease or type 2 diabetes (HbA1c). See all available tests in the table below:
Bonus read — Learn what insights you can get with similar testing services:
Everlywell review: How users have rated the service
Upon investigating user reviews of Everlywell, we’ve noticed discrepancies between the company’s claims and reported outcomes. We’ll share what those are and present other helpful information in the following sections, focusing on key aspects of the service:
Accuracy of results
Interpretation of results
Pricing and value
Customer experience
Data privacy
1. Accuracy of results
Everlywell’s tests haven’t been approved by the Food and Drug Administration (FDA), but the company claims they are clinically validated and physician-reviewed. The labs it works with are CLIA-certified, and some also hold CAP accreditation, indicating they adhere to high scientific integrity and testing accuracy standards.
Still, there are many reports of inaccurate results with Everlywell’s at-home tests, especially the HPV test. A few users state that they received false positive or negative results, which they realized upon verifying them with a PAP test at the doctor’s office. Read about one Redditor’s experience:
We also came across numerous negative reviews of the Everlywell Food Sensitivity test, designed to identify foods that may cause unwanted reactions, such as stomach aches and diarrhea. According to some users, the test flagged foods that didn’t result in an adverse reaction and failed to mention problematic foods.
It’s also important to note that the formal medical community does not accept food sensitivity tests and considers them fundamentally flawed.
Namely, by measuring your immunoglobulin (IgG), the test can allegedly assess your immune response and sensitivity to different ingredients. Still, according to the American Academy of Allergy, Asthma, and Immunology (AAAAI), higher IgG levels can be a normal reaction to food. The association also states that food sensitivity tests are often based on outdated studies or published in non-reputable journals.
Tip 💡
If you want a more comprehensive and 99.9% accurate analysis of your health predispositions, consider Nucleus Premium, a clinical-grade DNA test. Nucleus uses cutting-edge whole-genome sequencing technology to analyze nearly all of your DNA and provide results you and your physician can trust.
Like Everlywell, Nucleus can screen for Celiac disease, heart disease, and colorectal cancer. However, it also covers over 800 other diseases and conditions, as well as traits like BMI and longevity.
Taking its at-home swab test will give you detailed but easy-to-understand reports, including recommendations to improve outcomes and ensure long-term health. You can also connect with a genetic counselor via SteadyMD to get additional input on your results and the best course of action.
2. Interpretation of results
Everlywell provides two versions of your results — the main user-friendly version and a “doctor-friendly” version that you can take to your appointment. According to the company, its reports are easily accessible via the app and understandable for most people.
While many users were satisfied with the way Everlywell presented the findings, others were disappointed, claiming that the report:
Was generic and didn’t provide personalized recommendations
Didn’t include explanations to help the user understand the condition
Included minimal information in general
If you have any questions about your results, you’ll need to pay extra for a telehealth consultation with one of Everlywell’s physicians, which costs $59 without insurance.
Source: Everlywell
Bonus read — Learn about the quality of reports of other well-known testing services:
3. Pricing and value
Everlywell’s prices range from $49 for the Cholesterol & Lipids test to $299 for the Food Sensitivity Comprehensive test. You can use your HSA/FSA plan to pay for the tests and save money.
While you can’t use your insurance to pay for these tests, your plan may cover telehealth consultations. Depending on your coverage, one session may cost between $10 and $59.
That said, you can pay less for tests and consultations by purchasing the Everlywell+ membership. The company gives you two payment options to choose from:
Monthly membership: $39/month
Annual membership: $449/year
With a membership, you’ll receive monthly credits for ordering tests and consultations, along with a 20% discount on any additional services you may require.
Some users feel that Everlywell’s tests are overpriced, given the amount and quality of information they provide. Others have also reported that Everlywell charged them for services they did not consent to.
4. Customer experience
Customer reviews of Everlywell are mixed. While it has many satisfied customers, the company isn’t accredited by the Better Business Bureau (BBB) and has low overall ratings on popular review sites (as of January 2025):
Most positive reviews point out that the testing process was easy and convenient and that the results arrived quickly. As for the negative ones, users have mostly complained about Everlywell’s customer service, including:
Unhelpful or hard-to-reach customer support
Issues with the delivery of test kits and samples
Undelivered results or long waiting times
5. Data privacy
Your data should be safe with Everlywell, and we haven’t seen any negative user reviews regarding privacy issues. Everlywell doesn’t sell customers’ data and uses modern, bank-grade encryption to prevent breaches.
The company also holds a “Highly Compliant” status within the HIPAA/HITECH security standards, a prerequisite for any company that collects protected health information. Your data is only shared with the labs and physicians who participate in the testing process.
Everlywell may ask you for additional data that could be used in its research, in which case the data will be anonymized and aggregated.
The verdict: Should you test with Everlywell?
To help you decide whether to buy an Everlywell test, we’ve summarized its main pros and cons below:
While Everlywell’s at-home testing is convenient, the numerous reports of inaccurate results indicate that it can’t substitute standard lab testing. If you’re experiencing any symptoms or believe you may have an STI or another disease or condition, it’s best to schedule an appointment with a certified medical professional.
Even if accurate, Everlywell’s tests offer limited insight into your health by targeting specific areas only. You can get a more detailed, extensive, and accurate health analysis by choosing Nucleus Premium, an all-in-one DNA test.
Nucleus analyzes your whole genome and combines it with non-genetic factors to assess your risk for hundreds of diseases and conditions, including those related to your nutrition, sex health, and heart health. With clear language and actionable recommendations, your reports will make it easy to take ownership of your health.
Nucleus: Clinical-grade DNA analysis to support a healthier you
Nucleus is a DNA platform that offers a comprehensive analysis of your genome and its potential impact on your long-term health. By testing with Nucleus, you’ll get an in-depth breakdown of your:
Risk for over 800 diseases and conditions, including common and rare ones
Carrier status for inheritable diseases and conditions
Genetically influenced traits, such as seasonal allergies, BMI, and longevity
Like Everlywell, Nucleus makes testing simple by delivering the test kit to your door and requiring only a cheek swab. Still, Nucleus’ test is clinically validated and ensures 99.9% accurate results by using the latest whole-genome sequencing machines made in the U.S. Nucleus is fully regulated, working with labs that hold both CLIA and CAP certifications and abide by strict standards of testing quality.
Besides being accurate, your results will contain personalized risk estimates based on your ancestry, environment, and lifestyle factors, which can significantly affect your health. More importantly, you’ll get expert recommendations to fine-tune your health regimen and achieve better results.
Nucleus also collaborates with SteadyMD to offer physician-approved tests and consultations with board-certified geneticists, who assist with interpretation and personalized advice.
Take a step toward better health with Nucleus
To access your all-in-one DNA insights, you’ll first need to order your test kit:
Fill out your personal information
Place the order
Your kit will contain everything you need to collect your sample — this process requires only a cheek swab and takes a few minutes. After the lab receives your sample, you’ll get your results online in six to eight weeks.
Although much more comprehensive, Nucleus Premium is slightly more expensive than Everlywell’s most premium test. For $399, you’ll get the test kit, free shipping, and all available health and trait reports. You can also choose to receive updated reports as Nucleus’ services grow and our understanding of DNA advances.
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See the table below for more reviews of health-oriented services and biohacking guides:
Featured image source: Kaboompics.com
